FAQ

🐶 : Add the items you wish to purchase to your cart and proceed to checkout.
Follow the on-screen instructions to complete your order.

🐶 : Orders can only be cancelled or changed before they are shipped.
Please contact us as soon as possible if you need to make a change.

🐶 : Delivery usually takes 3–7 business days, depending on your location.
Delivery times may vary during busy periods.

🐶 : Shipping costs are calculated at checkout based on your order and delivery address.

🐶 : Free shipping is available on orders over €80.
Shipping fees for orders under €80 are calculated at checkout.

🐶 : Tracking information will be provided by email once your order has been dispatched.

🐶 : Returns are accepted within 30 days of delivery.
Items must be unused and returned in their original packaging.

🐶 : Return shipping costs are covered for faulty or incorrect items.
For other returns, shipping costs are the responsibility of the customer.

🐶 : Refunds are processed within 3–5 business days after the returned item is received.
Refunds are issued to the original payment method.

🐶 : Used items or products without original packaging may not be eligible for return.